1. Introduction

MOONBYTE ("we", "our", "us") is committed to protecting the privacy and security of personal information of our clients, website visitors, and users.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you:

• Visit our website
• Use our software products and services
• Communicate with us via email, phone, or WhatsApp
• Receive messages through WhatsApp Business API

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name
• Email address
• Phone number
• Company name
• Job title

2.2 Technical Information

• IP address
• Pages visited and time spent
• Cookies and usage data

2.3 Communication Data

• Emails and chat messages
• WhatsApp messages
• Support requests
• Feedback and inquiries

3. How We Use Your Information

We use your data for the following purposes:

• To provide and manage our software products and IT services
• To respond to inquiries and customer support requests
• To send transactional and service-related notifications
• To deliver WhatsApp messages (with user consent)
• To process payments and invoices
• To improve our website and services
• To comply with legal obligations

4. WhatsApp Business API Usage

We use WhatsApp Business API to communicate with customers for:

• Service notifications
• Appointment reminders
• Support updates
• Order confirmations
• Transactional alerts

4.1 User Consent

We only send WhatsApp messages to users who have:

• Provided their phone number voluntarily
• Explicitly opted in to receive messages from us
• Initiated communication with us via WhatsApp

4.2 Message Content

Messages sent via WhatsApp may include:

• Account-related information
• Service updates
• Support responses
• Transaction confirmations

We do not send spam or unsolicited promotional messages.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Analyze traffic
• Remember user preferences

Users may disable cookies through their browser settings.

6. Data Sharing & Disclosure

We do not sell or rent personal information.

We may share data with:

• Hosting providers
• Payment gateways
• Email and messaging service providers
• Analytics platforms
• Legal or regulatory authorities (if required)

All third parties are required to protect your data.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• SSL encryption
• Secure servers
• Role-based access control
• Regular backups
• Audit logs

Despite security measures, no system is 100% secure.

8. Data Retention

We retain personal data only as long as necessary to:

• Provide services
• Meet legal requirements
• Resolve disputes
• Enforce agreements

9. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Withdraw consent for WhatsApp messages
• Object to processing

To exercise your rights, contact us at: team@moonbyte.co.in

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

11. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect children's personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

13. Contact Information

If you have questions about this Privacy Policy, contact:

Akhilam Matrix Private Limited
Email: team@moonbyte.co.in